Remote Control Support :

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We can remotely provide software Pc support if your system has got a working broadband link.

With your permission, we connect to your pc securely and can take control of your screen (share your keyboard & mouse) to help diagnose & troubleshoot the issues. It is as if we are working side by side at the same PC.


You can get up and running with CrossLoop in under 2 minutes. Simply download and install the application and it will automatically configure itself to your network environment.

Installation
  1. If the internet explorer blocks the file download, just click on the yellow bar which appears beneath the addres bar (the file is safe). Allow it to download
  2. When the CrossLoop installation begins, click “Run” in each window that appears.
  3. If you have got firewall installed then please allow/grant/permit access at the prompt, it is quite safe (dont block otherwise the session will not start).
  4. When little program window opens, just ignore the empty form and click on the skip button on the bottom right hand corner.
  5. Wait 14 sec or just click close on the promotional advertisement
  6. On the next resulting screen, select the Grey Share tab
  7. The one time use Access Code generated should be given to us on 0800 678 5788 or crossloop@pcwizardsonsite.biz so that we can securely connect to your pc. (Please send us your Landline contact number as well so we can collaborate)
  8. After we return your call, please click on the connect button when we request you to do so. If required , we will further guide you to grant us the control of your pc (& when prompted).

PC Requirements
CrossLoop requires Windows 2000 or newer, including Vista; 128 MB RAM or greater; 2 MB hard drive space and a broadband internet connection.



Note: We endeavour to fix most issues quickly but on other occasions it might take longer (especially if the speed of the pc or internet is slow or there is an infection) and  we can't guarantee that all the problems can be fixed. For certain problems a visit by a technician might be required.
This service is intended as quick & convenient way for resolving more common problems and we are still testing  as how to best optimize it for our existing custmers only.